{"id":2707,"date":"2016-03-31T13:16:46","date_gmt":"2016-03-31T11:16:46","guid":{"rendered":"http:\/\/www.shincommunication.com\/?p=2707"},"modified":"2016-04-01T09:17:29","modified_gmt":"2016-04-01T07:17:29","slug":"interactive-intelligence-presenta-in-italia-un-servizio-di-customer-engagement-su-cloud","status":"publish","type":"post","link":"https:\/\/www.shincommunication.com\/fr\/interactive-intelligence-presenta-in-italia-un-servizio-di-customer-engagement-su-cloud\/","title":{"rendered":"Interactive Intelligence presenta in Italia un servizio di Customer Engagement su Cloud"},"content":{"rendered":"<div style=\"background-repeat: no-repeat;\"><p style=\"text-align: left;\" align=\"center\"><i>Interactive Intelligence PureCloud<\/i><i><sup>\u2120 <\/sup><\/i><i>\u00e8 stato progettato per aiutare i contact center ad accelerare l\u2019impatto sul business, fornire risultati costanti e innovare l\u2019esperienza tra cliente e agente<\/i><\/p>\n<p>Interactive Intelligence Group Inc. (Nasdaq: ININ), fornitore globale di servizi cloud per customer engagement, comunicazione e collaboration, ha reso disponibile per tutte le aziende in Italia un nuovo servizio cloud per il customer engagement.<\/p>\n<p>L\u2019architettura unica di PureCloud<sup>\u2120<\/sup>, grazie alle sue funzionalit\u00e0 avanzate, il deployment rapido e un semplice abbonamento mese per mese, offre ai contact center un impatto sul business accelerato, garantisce risultati costanti e la pi\u00f9 innovativa esperienza tra cliente e agente.<\/p>\n<p>\u201cMolti fornitori di contact center si stanno attivando per coprire il fiorente mercato del cloud,\u201d afferma Keith Dawson, Practice Leader di Ovum per il customer engagement. \u201cAlcuni, se non pochissimi leader di mercato, sono disposti a costruire una piattaforma cloud completamente nuova basata su microservices e una nuova applicazione enterprise-grade di customer engagement per offrire un\u2019eccellente customer experience.\u201d<!--more--><\/p>\n<p>\u201cQuesto \u00e8 quello che ha fatto Interactive, e il suo ultimo servizio di customer engagement estende i benefici di deployment rapido, l\u2019affidabilit\u00e0, la sicurezza e la scalabilit\u00e0 della sua piattaforma PureCloud<sup>\u2120<\/sup> per offrire ai contact center una vasta gamma di sofisticate applicazioni omnicanale. Le funzionalit\u00e0 di PureCloud Engage<sup>\u2120<\/sup> sono ulteriormente arricchite da applicazioni disponibili sull\u2019app store dell\u2019azienda: <a href=\"https:\/\/marketplace.inin.com\/\">Interactive Intelligence MarketPlace<\/a><sup>\u2120<\/sup>, cos\u00ec come i pacchetti di integrazione gi\u00e0 disponibili e le REST Api\u201d ha concluso Dawson.<\/p>\n<p>PureCloud<sup>\u2120<\/sup> \u00e8 progettato come un insieme di microservice indipendenti e con bilanciamento di carico basato sui servizi cloud scalabili di Amazon Web Services. Questa architettura \u00e8 stata elaborata per ottenere nuovi livelli di affidabilit\u00e0, sicurezza e scalabilit\u00e0. Alle aziende viene fornito inoltre l\u2019aggiornamento immediato e continuo delle applicazioni pi\u00f9 innovative.<\/p>\n<p>Le caratteristiche di PureCloud<sup>\u2120<\/sup> comprendono il pi\u00f9 completo set di funzioni del settore, tra cui omnichannel routing, speech-enabled interactive voice response (IVR), call recording, quality management e reporting, outbound e predictive dialing, integrazione CRM e graphical scripting. Esso include inoltre le funzioni di comunicazione e collaborazione aziendale, come IP PBX, video conferenze, directory aziendale, chat, condivisione desktop e gestione dei contenuti.<\/p>\n<p>Mauro De Caro, Territory Manager Italia commenta: \u201cL\u2019introduzione della nuova piattaforma PureCloud<sup>\u2120<\/sup>, rappresenta una vera innovazione nel mercato italiano del customer engagement e fornir\u00e0 alle imprese in tutta Italia quelle caratteristiche innovative, quali la flessibilit\u00e0 e la facilit\u00e0 d&rsquo;uso, per soddisfare al meglio le esigenze di servizio richieste dai consumatori di oggi sempre connessi\u201d.<\/p>\n<p>PureCloud<sup>\u2120<\/sup> \u00e8 distribuito direttamente attraverso la forza vendita di Interactive Intelligence e attraverso il canale composto da circa 400 partner in tutto il mondo.<\/p>\n<p>Per ulteriori informazioni su PureCloud\u2120, visita <a href=\"https:\/\/www.inin.com\/it\/customer-engagement\/cloud-contact-center\">https:\/\/www.inin.com\/it\/customer-engagement\/cloud-contact-center<\/a><\/p>\n<p>&nbsp;<\/p>\n<\/div><div style=\"padding-bottom:20px; padding-top:10px;\" class=\"hupso-share-buttons\"><!-- Hupso Share Buttons - http:\/\/www.hupso.com\/share\/ --><a class=\"hupso_toolbar\" href=\"http:\/\/www.hupso.com\/share\/\"><img decoding=\"async\" src=\"https:\/\/static.hupso.com\/share\/buttons\/share-small.png\" style=\"border:0px; padding-top:5px; float:left;\" alt=\"Share Button\"\/><\/a><script type=\"text\/javascript\">var hupso_services_t=new Array(\"Twitter\",\"Facebook\",\"Google Plus\",\"Pinterest\",\"Linkedin\",\"StumbleUpon\",\"Digg\",\"Reddit\",\"Bebo\",\"Delicious\");var hupso_background_t=\"#EAF4FF\";var hupso_border_t=\"#66CCFF\";var hupso_toolbar_size_t=\"small\";var hupso_image_folder_url = \"http:\/\/www.shincommunication.com\/wp-content\/plugins\/hupso-share-buttons-for-twitter-facebook-google\/img\/services\/\";var hupso_url_t=\"\";var hupso_title_t=\"Interactive Intelligence presenta in Italia un servizio di Customer Engagement su Cloud\";<\/script><script type=\"text\/javascript\" src=\"https:\/\/static.hupso.com\/share\/js\/share_toolbar.js\"><\/script><!-- Hupso Share Buttons --><\/div>","protected":false},"excerpt":{"rendered":"<p>Interactive Intelligence PureCloud\u2120 \u00e8 stato progettato per aiutare i contact center ad accelerare l\u2019impatto sul business, fornire risultati costanti e&#8230;<\/p>\n<div style=\"padding-bottom:20px; padding-top:10px;\" class=\"hupso-share-buttons\"><!-- Hupso Share Buttons - http:\/\/www.hupso.com\/share\/ --><a class=\"hupso_toolbar\" href=\"http:\/\/www.hupso.com\/share\/\"><img src=\"https:\/\/static.hupso.com\/share\/buttons\/share-small.png\" style=\"border:0px; padding-top:5px; float:left;\" alt=\"Share Button\"\/><\/a><script type=\"text\/javascript\">var hupso_services_t=new Array(\"Twitter\",\"Facebook\",\"Google Plus\",\"Pinterest\",\"Linkedin\",\"StumbleUpon\",\"Digg\",\"Reddit\",\"Bebo\",\"Delicious\");var hupso_background_t=\"#EAF4FF\";var hupso_border_t=\"#66CCFF\";var hupso_toolbar_size_t=\"small\";var hupso_image_folder_url = \"http:\/\/www.shincommunication.com\/wp-content\/plugins\/hupso-share-buttons-for-twitter-facebook-google\/img\/services\/\";var hupso_url_t=\"\";var hupso_title_t=\"Interactive Intelligence presenta in Italia un servizio di Customer Engagement su Cloud\";<\/script><script type=\"text\/javascript\" src=\"https:\/\/static.hupso.com\/share\/js\/share_toolbar.js\"><\/script><!-- Hupso Share Buttons --><\/div>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[624,25],"tags":[640,642,1629,641],"class_list":["post-2707","post","type-post","status-publish","format-standard","hentry","category-interactive-intelligence","category-comunicati-stampa","tag-cloud","tag-customer-engagement","tag-interactive-intelligence","tag-purecloud"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Interactive Intelligence presenta in Italia un servizio di Customer Engagement su Cloud - Shin Communication<\/title>\n<meta name=\"description\" content=\"Interactive Intelligence Group Inc. (Nasdaq: ININ), fornitore globale di servizi cloud per customer engagement, comunicazione e collaboration, ha reso disponibile per tutte le aziende in Italia un nuovo servizio cloud per il customer engagement.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.shincommunication.com\/interactive-intelligence-presenta-in-italia-un-servizio-di-customer-engagement-su-cloud\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Interactive Intelligence presenta in Italia un servizio di Customer Engagement su Cloud - Shin Communication\" \/>\n<meta property=\"og:description\" content=\"Interactive Intelligence Group Inc. (Nasdaq: ININ), fornitore globale di servizi cloud per customer engagement, comunicazione e collaboration, ha reso disponibile per tutte le aziende in Italia un nuovo servizio cloud per il customer engagement.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.shincommunication.com\/interactive-intelligence-presenta-in-italia-un-servizio-di-customer-engagement-su-cloud\/\" \/>\n<meta property=\"og:site_name\" content=\"Shin Communication\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ShinCommunication\" \/>\n<meta property=\"article:published_time\" content=\"2016-03-31T11:16:46+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2016-04-01T07:17:29+00:00\" \/>\n<meta name=\"author\" content=\"Shin\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Shin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.shincommunication.com\/interactive-intelligence-presenta-in-italia-un-servizio-di-customer-engagement-su-cloud\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.shincommunication.com\/interactive-intelligence-presenta-in-italia-un-servizio-di-customer-engagement-su-cloud\/\"},\"author\":{\"name\":\"Shin\",\"@id\":\"https:\/\/www.shincommunication.com\/#\/schema\/person\/0c181271878e454d6408e519766100ec\"},\"headline\":\"Interactive Intelligence presenta in Italia un servizio di Customer Engagement su Cloud\",\"datePublished\":\"2016-03-31T11:16:46+00:00\",\"dateModified\":\"2016-04-01T07:17:29+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.shincommunication.com\/interactive-intelligence-presenta-in-italia-un-servizio-di-customer-engagement-su-cloud\/\"},\"wordCount\":451,\"publisher\":{\"@id\":\"https:\/\/www.shincommunication.com\/#organization\"},\"keywords\":[\"Cloud\",\"customer engagement\",\"Genesys\",\"PureCloud\"],\"articleSection\":[\"Genesys\",\"Press Area\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.shincommunication.com\/interactive-intelligence-presenta-in-italia-un-servizio-di-customer-engagement-su-cloud\/\",\"url\":\"https:\/\/www.shincommunication.com\/interactive-intelligence-presenta-in-italia-un-servizio-di-customer-engagement-su-cloud\/\",\"name\":\"Interactive Intelligence presenta in Italia un servizio di Customer Engagement su Cloud - Shin Communication\",\"isPartOf\":{\"@id\":\"https:\/\/www.shincommunication.com\/#website\"},\"datePublished\":\"2016-03-31T11:16:46+00:00\",\"dateModified\":\"2016-04-01T07:17:29+00:00\",\"description\":\"Interactive Intelligence Group Inc. (Nasdaq: ININ), fornitore globale di servizi cloud per customer engagement, comunicazione e collaboration, ha reso disponibile per tutte le aziende in Italia un nuovo servizio cloud per il customer engagement.\",\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.shincommunication.com\/interactive-intelligence-presenta-in-italia-un-servizio-di-customer-engagement-su-cloud\/\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.shincommunication.com\/#website\",\"url\":\"https:\/\/www.shincommunication.com\/\",\"name\":\"Shin Communication\",\"description\":\"Press Relation and more\",\"publisher\":{\"@id\":\"https:\/\/www.shincommunication.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.shincommunication.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.shincommunication.com\/#organization\",\"name\":\"Shin Communication\",\"url\":\"https:\/\/www.shincommunication.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.shincommunication.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.shincommunication.com\/wp-content\/uploads\/2019\/03\/logo_shin.png\",\"contentUrl\":\"https:\/\/www.shincommunication.com\/wp-content\/uploads\/2019\/03\/logo_shin.png\",\"width\":200,\"height\":200,\"caption\":\"Shin Communication\"},\"image\":{\"@id\":\"https:\/\/www.shincommunication.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ShinCommunication\",\"https:\/\/x.com\/ShinCommunicate\",\"http:\/\/www.linkedin.com\/company\/shin-communication?trk=hb_tab_compy_id_2949876\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.shincommunication.com\/#\/schema\/person\/0c181271878e454d6408e519766100ec\",\"name\":\"Shin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.shincommunication.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/8312385b498db60711056d1d237fe6de?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/8312385b498db60711056d1d237fe6de?s=96&d=mm&r=g\",\"caption\":\"Shin\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Interactive Intelligence presenta in Italia un servizio di Customer Engagement su Cloud - Shin Communication","description":"Interactive Intelligence Group Inc. (Nasdaq: ININ), fornitore globale di servizi cloud per customer engagement, comunicazione e collaboration, ha reso disponibile per tutte le aziende in Italia un nuovo servizio cloud per il customer engagement.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.shincommunication.com\/interactive-intelligence-presenta-in-italia-un-servizio-di-customer-engagement-su-cloud\/","og_locale":"fr_FR","og_type":"article","og_title":"Interactive Intelligence presenta in Italia un servizio di Customer Engagement su Cloud - Shin Communication","og_description":"Interactive Intelligence Group Inc. (Nasdaq: ININ), fornitore globale di servizi cloud per customer engagement, comunicazione e collaboration, ha reso disponibile per tutte le aziende in Italia un nuovo servizio cloud per il customer engagement.","og_url":"https:\/\/www.shincommunication.com\/interactive-intelligence-presenta-in-italia-un-servizio-di-customer-engagement-su-cloud\/","og_site_name":"Shin Communication","article_publisher":"https:\/\/www.facebook.com\/ShinCommunication","article_published_time":"2016-03-31T11:16:46+00:00","article_modified_time":"2016-04-01T07:17:29+00:00","author":"Shin","twitter_misc":{"\u00c9crit par":"Shin","Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.shincommunication.com\/interactive-intelligence-presenta-in-italia-un-servizio-di-customer-engagement-su-cloud\/#article","isPartOf":{"@id":"https:\/\/www.shincommunication.com\/interactive-intelligence-presenta-in-italia-un-servizio-di-customer-engagement-su-cloud\/"},"author":{"name":"Shin","@id":"https:\/\/www.shincommunication.com\/#\/schema\/person\/0c181271878e454d6408e519766100ec"},"headline":"Interactive Intelligence presenta in Italia un servizio di Customer Engagement su Cloud","datePublished":"2016-03-31T11:16:46+00:00","dateModified":"2016-04-01T07:17:29+00:00","mainEntityOfPage":{"@id":"https:\/\/www.shincommunication.com\/interactive-intelligence-presenta-in-italia-un-servizio-di-customer-engagement-su-cloud\/"},"wordCount":451,"publisher":{"@id":"https:\/\/www.shincommunication.com\/#organization"},"keywords":["Cloud","customer engagement","Genesys","PureCloud"],"articleSection":["Genesys","Press Area"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/www.shincommunication.com\/interactive-intelligence-presenta-in-italia-un-servizio-di-customer-engagement-su-cloud\/","url":"https:\/\/www.shincommunication.com\/interactive-intelligence-presenta-in-italia-un-servizio-di-customer-engagement-su-cloud\/","name":"Interactive Intelligence presenta in Italia un servizio di Customer Engagement su Cloud - Shin Communication","isPartOf":{"@id":"https:\/\/www.shincommunication.com\/#website"},"datePublished":"2016-03-31T11:16:46+00:00","dateModified":"2016-04-01T07:17:29+00:00","description":"Interactive Intelligence Group Inc. (Nasdaq: ININ), fornitore globale di servizi cloud per customer engagement, comunicazione e collaboration, ha reso disponibile per tutte le aziende in Italia un nuovo servizio cloud per il customer engagement.","inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.shincommunication.com\/interactive-intelligence-presenta-in-italia-un-servizio-di-customer-engagement-su-cloud\/"]}]},{"@type":"WebSite","@id":"https:\/\/www.shincommunication.com\/#website","url":"https:\/\/www.shincommunication.com\/","name":"Shin Communication","description":"Press Relation and more","publisher":{"@id":"https:\/\/www.shincommunication.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.shincommunication.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.shincommunication.com\/#organization","name":"Shin Communication","url":"https:\/\/www.shincommunication.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.shincommunication.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.shincommunication.com\/wp-content\/uploads\/2019\/03\/logo_shin.png","contentUrl":"https:\/\/www.shincommunication.com\/wp-content\/uploads\/2019\/03\/logo_shin.png","width":200,"height":200,"caption":"Shin Communication"},"image":{"@id":"https:\/\/www.shincommunication.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ShinCommunication","https:\/\/x.com\/ShinCommunicate","http:\/\/www.linkedin.com\/company\/shin-communication?trk=hb_tab_compy_id_2949876"]},{"@type":"Person","@id":"https:\/\/www.shincommunication.com\/#\/schema\/person\/0c181271878e454d6408e519766100ec","name":"Shin","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.shincommunication.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/8312385b498db60711056d1d237fe6de?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/8312385b498db60711056d1d237fe6de?s=96&d=mm&r=g","caption":"Shin"}}]}},"_links":{"self":[{"href":"https:\/\/www.shincommunication.com\/fr\/wp-json\/wp\/v2\/posts\/2707","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.shincommunication.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.shincommunication.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.shincommunication.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.shincommunication.com\/fr\/wp-json\/wp\/v2\/comments?post=2707"}],"version-history":[{"count":3,"href":"https:\/\/www.shincommunication.com\/fr\/wp-json\/wp\/v2\/posts\/2707\/revisions"}],"predecessor-version":[{"id":2710,"href":"https:\/\/www.shincommunication.com\/fr\/wp-json\/wp\/v2\/posts\/2707\/revisions\/2710"}],"wp:attachment":[{"href":"https:\/\/www.shincommunication.com\/fr\/wp-json\/wp\/v2\/media?parent=2707"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.shincommunication.com\/fr\/wp-json\/wp\/v2\/categories?post=2707"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.shincommunication.com\/fr\/wp-json\/wp\/v2\/tags?post=2707"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}