{"id":2926,"date":"2016-05-24T12:48:42","date_gmt":"2016-05-24T10:48:42","guid":{"rendered":"http:\/\/www.shincommunication.com\/?p=2926"},"modified":"2016-05-24T12:48:53","modified_gmt":"2016-05-24T10:48:53","slug":"interactive-intelligence-ha-ottenuto-lo-status-di-technology-partner-del-network-di-aws","status":"publish","type":"post","link":"https:\/\/www.shincommunication.com\/en\/interactive-intelligence-ha-ottenuto-lo-status-di-technology-partner-del-network-di-aws\/","title":{"rendered":"Interactive Intelligence ha ottenuto lo status di Technology Partner del network di AWS"},"content":{"rendered":"<div style=\"background-repeat: no-repeat;\"><p>ROMA, 24 maggio 2016 &#8211; Amazon Web Service (AWS) ha nominato Interactive Intelligence Group Inc. (Nasdaq: ININ) Partner Tecnologico Avanzato nell\u2019AWS Partner Network (APN).<\/p>\n<p>Interactive Intelligence \u00e8 un fornitore globale di servizi cloud per il customer engagement, le comunicazioni e la collaborazione. Gli ultimi servizi Cloud della societ\u00e0 sono offerti tramite la piattaforma <a href=\"http:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%253A%252F%252Fwww.inin.com%252Fcustomer-engagement%252Fcloud-contact-center&amp;esheet=51290268&amp;newsitemid=20160301005194&amp;lan=en-US&amp;anchor=PureCloud&amp;index=1&amp;md5=47071c885f21713059383dc56db2e8ad\">PureCloud<\/a><sup>\u2120<\/sup>, la prima piattaforma cloud che utilizza un architettura microservice basata su AWS scalabile e progettata per offrire funzionalit\u00e0 per contact center.<\/p>\n<p>\u201cNon possiamo che elogiare il valore che PureCloud Engage<sup>\u2120<\/sup>\u00a0ci ha portato, dal miglioramento del servizio alla crescita dell\u2019efficienza,\u201d ha affermato Steve Palencia, operational intelligence center director di Universal Protection Service. \u201cIn futuro sar\u00e0 sicuramente un ottimo argomento di vendita e potremo espandere potenzialmente gli immobili che gestiamo.\u201d<\/p>\n<p><!--more--><\/p>\n<p>\u201cTra i player del mercato dei contact center solo un esiguo numero\u00a0\u00e8 disposto a costruire una piattaforma cloud completamente nuova, e un nuovo set di applicazioni per offrire una customer experience veramente superiore,\u201d afferma Keith Dawson, principale analista di Ovum, customer engagement. \u201cMa Interactive Intelligence lo ha fatto con la sua piattaforma PureCloud<sup>\u2120<\/sup>. Combinando i vantaggi unici dell\u2019architettura microservice basata su AWS, con ricche funzionalit\u00e0 di customer engagement omnicanale e i servizi di comunicazione\u00a0 e collaborazione, l\u2019azienda ha decisamente alzato il livello per i suoi competitor.\u201d<\/p>\n<p>\u201cAbbiamo appositamente costruito la nostra piattaforma PureCloud<sup>\u2120<\/sup>\u00a0sfruttando appieno l\u2019architettura AWS, che offre ai nostri clienti massima sicurezza, affidabilit\u00e0, scalabilit\u00e0 e un deployment flessibile,\u201d ha commentato Mauro De Caro, Territory Manager Italy di Interactive Intelligence. \u201cLavorando con AWS, siamo entusiasti di offrire alle aziende una soluzione cloud totalmente unica, progettata per incontrare le aspettative che hanno i Millennials di oggi e quelle che avranno i nativi digitali di domani in ambito customer service.\u201d<\/p>\n<p>La piattaforma PureCloud<sup>\u2120<\/sup>\u00a0offre funzionalit\u00e0 sofisticate, che comprendono:<\/p>\n<ul>\n<li>Routing ominicanale<\/li>\n<li>IVR speech enabled<\/li>\n<li>Call recording, quality management e reporting<\/li>\n<li>Outbound e Predictive Dialing<\/li>\n<li>Integrazioni CRM<\/li>\n<li>Scripting grafico<\/li>\n<li>Chat<\/li>\n<li>Videoconferenza<\/li>\n<li>Condivisione file e desktop<\/li>\n<li>Elenchi aziendali<\/li>\n<li>IP PBX<\/li>\n<\/ul>\n<p>Tra i suoi numerosi riconoscimenti per l\u2019innovazione in ambito cloud, Interactive Intelligence \u00e8 stata posizionata come leader nel <a href=\"http:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%253A%252F%252Fwww.inin.com%252Fresource%252Fresearch-papers&amp;esheet=51290268&amp;newsitemid=20160301005194&amp;lan=en-US&amp;anchor=Gartner+Magic+Quadrant+for+Contact+Center+as+a+Service%252C+North+America+2015&amp;index=2&amp;md5=6052f20700b75aa822957be50c78d3d0\">Gartner Magic Quadrant per il Contact Center as a Service,\u00a0Nord America 2015<\/a>. L\u2019azienda \u00e8 stata inoltre nominata Leader di Mercato nell\u2019<a href=\"http:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%253A%252F%252Fwww.inin.com%252Fresource%252Fresearch-papers&amp;esheet=51290268&amp;newsitemid=20160301005194&amp;lan=en-US&amp;anchor=Ovum+Decision+Matrix%253A+Selecting+a+Multichannel+Cloud+Contact+Center+Solution+2015-16+report&amp;index=3&amp;md5=daff12c12a17c9c67d06652697bb6b76\">Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution 2015-16 report<\/a>. Recentemente, Interactive Intelligence ha ricevuto il premio Frost &amp; Sullivan Visionary Innovation Leadership, per il settore dei Contact Center Cloud per il\u00a0Nord America.<\/p>\n<p>L\u2019APN \u00e8 un partner program globale che aiuta i partner a costruire un business di successo basato su AWS fornendo competenze tecniche, di marketing e supporto di messa sul mercato. Delle decine di migliaia di membri dell\u2019APN, solo una piccola parte ha ricevuto lo status di Advanced Technology Partner.<\/p>\n<p>Come APN, Interactive Intelligence ha accesso a una variet\u00e0 di strumenti, training e supporto per migliorare ulteriormente la sua piattaforma PureCloud<sup>\u2120<\/sup>.<\/p>\n<p>Per maggiori informazioni sulla piattaforma PureCloud<sup>\u2120<\/sup>, visitate <a href=\"https:\/\/www.inin.com\/it\/customer-engagement\/cloud-contact-center\">https:\/\/www.inin.com\/it\/customer-engagement\/cloud-contact-center<\/a>.<\/p>\n<div><\/div>\n<\/div><div style=\"padding-bottom:20px; padding-top:10px;\" class=\"hupso-share-buttons\"><!-- Hupso Share Buttons - http:\/\/www.hupso.com\/share\/ --><a class=\"hupso_toolbar\" href=\"http:\/\/www.hupso.com\/share\/\"><img decoding=\"async\" src=\"https:\/\/static.hupso.com\/share\/buttons\/share-small.png\" style=\"border:0px; padding-top:5px; float:left;\" alt=\"Share Button\"\/><\/a><script type=\"text\/javascript\">var hupso_services_t=new Array(\"Twitter\",\"Facebook\",\"Google Plus\",\"Pinterest\",\"Linkedin\",\"StumbleUpon\",\"Digg\",\"Reddit\",\"Bebo\",\"Delicious\");var hupso_background_t=\"#EAF4FF\";var hupso_border_t=\"#66CCFF\";var hupso_toolbar_size_t=\"small\";var hupso_image_folder_url = \"http:\/\/www.shincommunication.com\/wp-content\/plugins\/hupso-share-buttons-for-twitter-facebook-google\/img\/services\/\";var hupso_url_t=\"\";var hupso_title_t=\"Interactive Intelligence ha ottenuto lo status di Technology Partner del network di AWS\";<\/script><script type=\"text\/javascript\" src=\"https:\/\/static.hupso.com\/share\/js\/share_toolbar.js\"><\/script><!-- Hupso Share Buttons --><\/div>","protected":false},"excerpt":{"rendered":"<p>ROMA, 24 maggio 2016 &#8211; Amazon Web Service (AWS) ha nominato Interactive Intelligence Group Inc. (Nasdaq: ININ) Partner Tecnologico Avanzato&#8230;<\/p>\n<div style=\"padding-bottom:20px; padding-top:10px;\" class=\"hupso-share-buttons\"><!-- Hupso Share Buttons - http:\/\/www.hupso.com\/share\/ --><a class=\"hupso_toolbar\" href=\"http:\/\/www.hupso.com\/share\/\"><img src=\"https:\/\/static.hupso.com\/share\/buttons\/share-small.png\" style=\"border:0px; padding-top:5px; float:left;\" alt=\"Share Button\"\/><\/a><script type=\"text\/javascript\">var hupso_services_t=new Array(\"Twitter\",\"Facebook\",\"Google Plus\",\"Pinterest\",\"Linkedin\",\"StumbleUpon\",\"Digg\",\"Reddit\",\"Bebo\",\"Delicious\");var hupso_background_t=\"#EAF4FF\";var hupso_border_t=\"#66CCFF\";var hupso_toolbar_size_t=\"small\";var hupso_image_folder_url = \"http:\/\/www.shincommunication.com\/wp-content\/plugins\/hupso-share-buttons-for-twitter-facebook-google\/img\/services\/\";var hupso_url_t=\"\";var hupso_title_t=\"Interactive Intelligence ha ottenuto lo status di Technology Partner del network di AWS\";<\/script><script type=\"text\/javascript\" src=\"https:\/\/static.hupso.com\/share\/js\/share_toolbar.js\"><\/script><!-- Hupso Share Buttons --><\/div>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[624,25],"tags":[701,702,1629,700,641],"class_list":["post-2926","post","type-post","status-publish","format-standard","hentry","category-interactive-intelligence","category-comunicati-stampa","tag-amazon-web-cervice","tag-contact-center-cloud","tag-interactive-intelligence","tag-partner-tecnologico-avanzato","tag-purecloud"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Interactive Intelligence ha ottenuto lo status di Technology Partner del network di AWS - Shin Communication<\/title>\n<meta name=\"description\" content=\"Interactive Intelligence \u00e8 un fornitore globale di servizi cloud per il customer engagement, le comunicazioni e la collaborazione. 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