{"id":2900,"date":"2016-05-16T12:29:31","date_gmt":"2016-05-16T10:29:31","guid":{"rendered":"http:\/\/www.shincommunication.com\/?p=2900"},"modified":"2016-05-16T12:36:23","modified_gmt":"2016-05-16T10:36:23","slug":"interactive-intelligence-annuncia-purecloud-engage%e2%84%a0-per-salesforce-su-salesforce-appexchange-il-marketplace-leader-mondiale-delle-applicazioni-aziendali","status":"publish","type":"post","link":"https:\/\/www.shincommunication.com\/en\/interactive-intelligence-annuncia-purecloud-engage%e2%84%a0-per-salesforce-su-salesforce-appexchange-il-marketplace-leader-mondiale-delle-applicazioni-aziendali\/","title":{"rendered":"Interactive Intelligence annuncia PureCloud Engage\u2120 per Salesforce su Salesforce AppExchange, il marketplace leader mondiale delle applicazioni aziendali"},"content":{"rendered":"<div style=\"background-repeat: no-repeat;\"><p align=\"center\"><i>PureCloud Engage<\/i><i><sup>\u2120<\/sup><\/i><i>\u00a0per Salesforce aiuta i contact center ad accelerare l\u2019impatto sul business, fornire risultati costanti e innovare l\u2019esperienza tra cliente e agente<\/i><i>\u00a0<\/i><\/p>\n<p><strong>ROMA, 16 maggio 2016<\/strong> &#8211; Interactive Intelligence Group Inc. (Nasdaq:ININ) ha reso disponibile <a href=\"http:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%253A%252F%252Fappexchange.salesforce.com%252FlistingDetail%253FlistingId%253Da0N30000000pvMdEAI&amp;esheet=51292886&amp;newsitemid=20160303005433&amp;lan=en-US&amp;anchor=PureCloud+Engage%25E2%2584%25A0+for+Salesforce&amp;index=1&amp;md5=b1528e6277fa3f676e54320c43008395\">PureCloud Engage<span style=\"text-decoration: underline;\"><sup>\u2120<\/sup><\/span>\u00a0per Salesforce<\/a> su Salesforce AppExchange, dando alle imprese la possibilit\u00e0 di connettersi con clienti, partner e impiegati in un modo completamente nuovo.<\/p>\n<p>Interactive Intelligence \u00e8 un fornitore globale di servizi cloud per il customer engagement, le comunicazioni e la collaborazione progettati per aiutare le aziende di tutto il mondo a migliorare i servizi, aumentare la produttivit\u00e0 e ridurre i costi.<\/p>\n<p><a href=\"http:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%253A%252F%252Fwww.inin.com%252Fcustomer-engagement%252Fcloud-contact-center&amp;esheet=51292886&amp;newsitemid=20160303005433&amp;lan=en-US&amp;anchor=PureCloud+Engage&amp;index=2&amp;md5=957058fb880b50bba961b49b376061e5\">PureCloud Engage<\/a><sup>\u2120<\/sup>\u00e8 distribuito attraverso la piattaforma PureCloud<sup>\u2120<\/sup>di Interactive Intelligence, l\u2019ultima soluzione cloud dell\u2019azienda, progettata come un insieme di microservice indipendenti e con bilanciamento di carico basato sugli Amazon Web Services. La piattaforma PureCloud<sup>\u2120<\/sup><sup>\u00a0 <\/sup>offre il pi\u00f9 completo set di servizi progettati per garantire risultati di business di successo per le organizzazioni di ogni tipo e dimensione.<!--more--><\/p>\n<p><strong>PureCloud Engage<sup>\u2120<\/sup> per Salesforce di Interactive Intelligence offre le seguenti funzionalit\u00e0:<\/strong><b><\/b><\/p>\n<ul>\n<li><strong>Schermate pop-up guidate da regole<\/strong>: Dati dell\u2019utente, come l\u2019ID chiamante, il numero chiamato (DNIS), case number e indirizzo email, guidano finestre pop-up dei contatti associati a Salesforce, per generare o personalizzare un servizio pi\u00f9 veloce ed efficiente.<\/li>\n<\/ul>\n<ul>\n<li><strong>Controlli di gestione dell\u2019interazione embedded<\/strong>: La capacit\u00e0 di gestire, monitorare e accodare le chiamate, le email, web chat e callback dall\u2019interno dell\u2019interfaccia Salesforce consentono un incremento della produttivit\u00e0.<\/li>\n<\/ul>\n<ul>\n<li><strong>Presence Management<\/strong><b> <\/b>: Offre una serie di impostazioni di presence e stato in tempo reale per migliorare la collaborazione.<\/li>\n<\/ul>\n<ul>\n<li><strong>Reporting unificato:<\/strong> L\u2019interaction reporting integrato con Salesforce permette una migliore comprensione della performance , l\u2019incremento della produttivit\u00e0, e migliora la coerenza e l\u2019accuratezza dei dati.<\/li>\n<\/ul>\n<p>\u201cNon possiamo che elogiare il valore che PureCloud Engage<sup>\u2120<\/sup>\u00a0ci ha portato, dal miglioramento di servizio alla crescita dell\u2019efficienza,\u201d ha affermato Steve Palencia, direttore di Universal Protection Service. \u201cSar\u00e0 sicuramente un vantaggio in futuro e potremo potenzialmente espandere le caratteristiche che offriamo.\u201d<\/p>\n<p>\u201cLe aziende stanno cercando di trasformare il modo in cui si connettono con clienti, partner e dipendenti e prosperare nell\u2019era del cliente,\u201d ha affermato Todd Surdey, SVP, ISV vendite di Salesforce. \u201cSfruttando la potenza di Salesforce App Cloud, PureCloud Engage<sup>\u2120<\/sup>d\u00e0 ai consumatori tecnologie cloud social, mobile e connesse provate, per accelerare il successo del business.<\/p>\n<p>Basato su Salesforce App Cloud, Interactive Intelligence PureCloud Engage<sup>\u2120<\/sup>per Salesforce \u00e8 attualmente disponibile su AppExchange: <a href=\"http:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%253A%252F%252Fappexchange.salesforce.com%252FlistingDetail%253FlistingId%253Da0N30000000pvMdEAI&amp;esheet=51292886&amp;newsitemid=20160303005433&amp;lan=en-US&amp;anchor=https%253A%252F%252Fappexchange.salesforce.com%252FlistingDetail%253FlistingId%253Da0N30000000pvMdEAI&amp;index=3&amp;md5=3f386ea8c57ffd68ea858e0cdbe5cf2c\">https:\/\/appexchange.salesforce.com\/listingDetail?listingId=a0N30000000pvMdEAI<\/a>.<\/p>\n<p>Interactive Intelligence \u00e8 anche membro del Salesforce ISV Partner Program, che d\u00e0 accesso alle migliori risorse di Salsforce in modo che i fornitori possano aggiungere pi\u00f9 valore al proprio customer deployment.<\/p>\n<p><a href=\"http:\/\/www.shincommunication.com\/wp-content\/uploads\/2016\/05\/Screen-11.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-2904\" alt=\"Screen 1\" src=\"http:\/\/www.shincommunication.com\/wp-content\/uploads\/2016\/05\/Screen-11-300x131.png\" width=\"300\" height=\"131\" srcset=\"https:\/\/www.shincommunication.com\/wp-content\/uploads\/2016\/05\/Screen-11-300x131.png 300w, https:\/\/www.shincommunication.com\/wp-content\/uploads\/2016\/05\/Screen-11.png 640w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p><strong>Informazioni su Salesforce AppExchange<\/strong><b><\/b><\/p>\n<p>Salesforce AppExchange \u00e8 il marketplace leader mondiale delle applicazioni aziendali che consente alle aziende di fornire servizi e soluzioni in modo completamente nuovo. Con 3.000 app partner e pi\u00f9 di 3,5 milioni di installazioni, \u00e8 la pi\u00f9 completa fonte di cloud, mobile, social, IoT e data science technology per il business.<\/p>\n<p>Salesforce, App Cloud, AppExchange e altri sono alcuni dei marchi di salesforce.com, inc.<\/p>\n<p>Salesforce,\u00a0App Cloud, AppExchange and others are among the trademarks of salesforce.com, inc.<\/p>\n<\/div><div style=\"padding-bottom:20px; padding-top:10px;\" class=\"hupso-share-buttons\"><!-- Hupso Share Buttons - http:\/\/www.hupso.com\/share\/ --><a class=\"hupso_toolbar\" href=\"http:\/\/www.hupso.com\/share\/\"><img decoding=\"async\" src=\"https:\/\/static.hupso.com\/share\/buttons\/share-small.png\" style=\"border:0px; padding-top:5px; float:left;\" alt=\"Share Button\"\/><\/a><script type=\"text\/javascript\">var hupso_services_t=new Array(\"Twitter\",\"Facebook\",\"Google Plus\",\"Pinterest\",\"Linkedin\",\"StumbleUpon\",\"Digg\",\"Reddit\",\"Bebo\",\"Delicious\");var hupso_background_t=\"#EAF4FF\";var hupso_border_t=\"#66CCFF\";var hupso_toolbar_size_t=\"small\";var hupso_image_folder_url = \"http:\/\/www.shincommunication.com\/wp-content\/plugins\/hupso-share-buttons-for-twitter-facebook-google\/img\/services\/\";var hupso_url_t=\"\";var hupso_title_t=\"Interactive Intelligence annuncia PureCloud Engage\u2120 per Salesforce su Salesforce AppExchange, il marketplace leader mondiale delle applicazioni aziendali\";<\/script><script type=\"text\/javascript\" src=\"https:\/\/static.hupso.com\/share\/js\/share_toolbar.js\"><\/script><!-- Hupso Share Buttons --><\/div>","protected":false},"excerpt":{"rendered":"<p>PureCloud Engage\u2120\u00a0per Salesforce aiuta i contact center ad accelerare l\u2019impatto sul business, fornire risultati costanti e innovare l\u2019esperienza tra cliente&#8230;<\/p>\n<div style=\"padding-bottom:20px; padding-top:10px;\" class=\"hupso-share-buttons\"><!-- Hupso Share Buttons - http:\/\/www.hupso.com\/share\/ --><a class=\"hupso_toolbar\" href=\"http:\/\/www.hupso.com\/share\/\"><img src=\"https:\/\/static.hupso.com\/share\/buttons\/share-small.png\" style=\"border:0px; padding-top:5px; float:left;\" alt=\"Share Button\"\/><\/a><script type=\"text\/javascript\">var hupso_services_t=new Array(\"Twitter\",\"Facebook\",\"Google Plus\",\"Pinterest\",\"Linkedin\",\"StumbleUpon\",\"Digg\",\"Reddit\",\"Bebo\",\"Delicious\");var hupso_background_t=\"#EAF4FF\";var hupso_border_t=\"#66CCFF\";var hupso_toolbar_size_t=\"small\";var hupso_image_folder_url = \"http:\/\/www.shincommunication.com\/wp-content\/plugins\/hupso-share-buttons-for-twitter-facebook-google\/img\/services\/\";var hupso_url_t=\"\";var hupso_title_t=\"Interactive Intelligence annuncia PureCloud Engage\u2120 per Salesforce su Salesforce AppExchange, il marketplace leader mondiale delle applicazioni aziendali\";<\/script><script type=\"text\/javascript\" src=\"https:\/\/static.hupso.com\/share\/js\/share_toolbar.js\"><\/script><!-- Hupso Share Buttons --><\/div>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[624,25],"tags":[1629,692,691],"class_list":["post-2900","post","type-post","status-publish","format-standard","hentry","category-interactive-intelligence","category-comunicati-stampa","tag-interactive-intelligence","tag-purecloud-engage","tag-salesforce"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Interactive Intelligence annuncia PureCloud Engage\u2120 per Salesforce su Salesforce AppExchange, il marketplace leader mondiale delle applicazioni aziendali - Shin Communication<\/title>\n<meta name=\"description\" content=\"Interactive Intelligence Group Inc. 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