{"id":3317,"date":"2016-11-09T16:55:43","date_gmt":"2016-11-09T15:55:43","guid":{"rendered":"http:\/\/www.shincommunication.com\/?p=3317"},"modified":"2016-11-09T17:05:26","modified_gmt":"2016-11-09T16:05:26","slug":"interactive-intelligence-posizionata-come-visionaria-nel-gartner-magic-quadrant-per-il-contact-center-as-a-service-in-europa-occidentale","status":"publish","type":"post","link":"https:\/\/www.shincommunication.com\/de\/interactive-intelligence-posizionata-come-visionaria-nel-gartner-magic-quadrant-per-il-contact-center-as-a-service-in-europa-occidentale\/","title":{"rendered":"Interactive Intelligence posizionata come visionaria nel Gartner Magic Quadrant per il Contact Center as a Service in Europa Occidentale"},"content":{"rendered":"<div style=\"background-repeat: no-repeat;\"><p style=\"text-align: left;\" align=\"center\"><i>La societ\u00e0 si \u00e8 posizionata come visionaria per il secondo anno consecutivo; nominata anche Leader nel Gartner Magic Quadrant per il Contact Center as a Service in Nord America e per le Infrastrutture a livello mondiale<\/i><\/p>\n<p>Interactive Intelligence Group Inc. (Nasdaq: ININ), fornitore globale di servizi cloud per il customer engagement, le comunicazioni e la collaborazione, \u00e8 stato posizionata come azienda Visionaria nel <a href=\"http:\/\/c3.inin.com\/resources?a=410\">Gartner 2016 Magic Quadrant per il Contact Center as a Service in Europa Occidentale<\/a><sup>1 <\/sup>per il secondo anno consecutivo.<\/p>\n<p>Interactive Intelligence \u00e8 l\u2019unico fornitore ad apparire in tutti e tre i Magic Quadrant di Gartner per il contact center: Contact Center as a Service in Europa Occidentale, <a href=\"http:\/\/c3.inin.com\/resources?a=276\">Contact Center as a Service in Nord America<\/a><sup>2<\/sup>, e quello per le <a href=\"http:\/\/c3.inin.com\/resources?a=56\">infrastrutture a livello mondiale<\/a><sup>3<\/sup>.<\/p>\n<p><a href=\"http:\/\/www.shincommunication.com\/wp-content\/uploads\/2016\/11\/2015ININ_logo_Stacked.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-3318\" alt=\"2015ININ_logo_Stacked\" src=\"http:\/\/www.shincommunication.com\/wp-content\/uploads\/2016\/11\/2015ININ_logo_Stacked-293x300.jpg\" width=\"293\" height=\"300\" srcset=\"https:\/\/www.shincommunication.com\/wp-content\/uploads\/2016\/11\/2015ININ_logo_Stacked-293x300.jpg 293w, https:\/\/www.shincommunication.com\/wp-content\/uploads\/2016\/11\/2015ININ_logo_Stacked.jpg 467w\" sizes=\"auto, (max-width: 293px) 100vw, 293px\" \/><!--more--><\/a><\/p>\n<p>Il Gartner Magic Quadrant<i> <\/i>per il Contact Center as a Service in Europa occidentale 2016 offre un\u2019analisi sui fornitori nel mercato basata sulla loro abilit\u00e0 di esecuzione e completezza della visione. Il report completo \u00e8 scaricabile al seguente link <a href=\"http:\/\/c3.inin.com\/resources?a=410\">http:\/\/c3.inin.com\/resources?a=410<\/a>.<\/p>\n<p>\u201cCrediamo che essere riconosciuti in tutti i Magic Quadrant di Gartner riguardo al contact center confermi la nostra reputazione quale leader globale nel fornire cloud realmente trasformativo e soluzioni di customer engagement on premise.\u201d ha commentato Richard Brown, Senior Vice President of sales in Europa, Medio Oriente e Africa di Interactive Intelligence.<\/p>\n<p>Interactive Intelligence offre una soluzione cloud basata su microservizi chiamata <a href=\"https:\/\/www.inin.com\/uk\/customer-engagement\/cloud-contact-center\">PureCloud Engage<\/a>\u2120 progettata per organizzazioni di tutti i tipi e dimensioni. Basata su Amazon Web Service Cloud, PureCloud Engage \u00e8 progettata per offrire un rapido deployment, \u00e8 semplice da usare, massimizza la flessibilit\u00e0 e la scalabilit\u00e0 e offre costantemente applicazioni innovative.<\/p>\n<p>L\u2019azienda offre anche <a href=\"https:\/\/www.inin.com\/uk\/customer-engagement\/CaaS\">Communications as a Service<\/a>\u2120 (CaaS), una soluzione cloud privata, a tenant singolo, progettata per i contact center medio-grandi. CaaS \u00e8 basata sulla suite software on premise di Interactive per il customer engagement, <a href=\"https:\/\/www.inin.com\/uk\/customer-engagement\/call-center-software\">Customer Interaction Center<\/a><sup>\u2122<\/sup> (CIC).<\/p>\n<p>Per maggiori informazioni sulle soluzioni di Interactive Intelligence, visitate il sito <a href=\"https:\/\/www.inin.com\/it\">https:\/\/www.inin.com\/it<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p><sup>1<\/sup> Gartner, \u201cMagic Quadrant for Contact Center as a Service, Western Europe,\u201d Steve Blood, Drew Kraus, Daniel O&#8217;Connell, Oct. 24, 2016.<\/p>\n<p><sup>2<\/sup> Gartner, \u201cMagic Quadrant for Contact Center as a Service, North America,\u201d Drew Kraus, Steve Blood, Daniel O&#8217;Connell, Oct. 24, 2016.<\/p>\n<p><sup>3<\/sup> Gartner, \u201cMagic Quadrant for Contact Center Infrastructure, Worldwide,\u201d Drew Kraus, Steve Blood, May 19, 2016.<\/p>\n<p>&nbsp;<\/p>\n<p>Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner&#8217;s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/p>\n<p>&nbsp;<\/p>\n<\/div><div style=\"padding-bottom:20px; padding-top:10px;\" class=\"hupso-share-buttons\"><!-- Hupso Share Buttons - http:\/\/www.hupso.com\/share\/ --><a class=\"hupso_toolbar\" href=\"http:\/\/www.hupso.com\/share\/\"><img decoding=\"async\" src=\"https:\/\/static.hupso.com\/share\/buttons\/share-small.png\" style=\"border:0px; padding-top:5px; float:left;\" alt=\"Share Button\"\/><\/a><script type=\"text\/javascript\">var hupso_services_t=new Array(\"Twitter\",\"Facebook\",\"Google Plus\",\"Pinterest\",\"Linkedin\",\"StumbleUpon\",\"Digg\",\"Reddit\",\"Bebo\",\"Delicious\");var hupso_background_t=\"#EAF4FF\";var hupso_border_t=\"#66CCFF\";var hupso_toolbar_size_t=\"small\";var hupso_image_folder_url = \"http:\/\/www.shincommunication.com\/wp-content\/plugins\/hupso-share-buttons-for-twitter-facebook-google\/img\/services\/\";var hupso_url_t=\"\";var hupso_title_t=\"Interactive Intelligence posizionata come visionaria nel Gartner Magic Quadrant per il Contact Center as a Service in Europa Occidentale\";<\/script><script type=\"text\/javascript\" src=\"https:\/\/static.hupso.com\/share\/js\/share_toolbar.js\"><\/script><!-- Hupso Share Buttons --><\/div>","protected":false},"excerpt":{"rendered":"<p>La societ\u00e0 si \u00e8 posizionata come visionaria per il secondo anno consecutivo; nominata anche Leader nel Gartner Magic Quadrant per&#8230;<\/p>\n<div style=\"padding-bottom:20px; padding-top:10px;\" class=\"hupso-share-buttons\"><!-- Hupso Share Buttons - http:\/\/www.hupso.com\/share\/ --><a class=\"hupso_toolbar\" href=\"http:\/\/www.hupso.com\/share\/\"><img src=\"https:\/\/static.hupso.com\/share\/buttons\/share-small.png\" style=\"border:0px; padding-top:5px; float:left;\" alt=\"Share Button\"\/><\/a><script type=\"text\/javascript\">var hupso_services_t=new Array(\"Twitter\",\"Facebook\",\"Google Plus\",\"Pinterest\",\"Linkedin\",\"StumbleUpon\",\"Digg\",\"Reddit\",\"Bebo\",\"Delicious\");var hupso_background_t=\"#EAF4FF\";var hupso_border_t=\"#66CCFF\";var hupso_toolbar_size_t=\"small\";var hupso_image_folder_url = \"http:\/\/www.shincommunication.com\/wp-content\/plugins\/hupso-share-buttons-for-twitter-facebook-google\/img\/services\/\";var hupso_url_t=\"\";var hupso_title_t=\"Interactive Intelligence posizionata come visionaria nel Gartner Magic Quadrant per il Contact Center as a Service in Europa Occidentale\";<\/script><script type=\"text\/javascript\" src=\"https:\/\/static.hupso.com\/share\/js\/share_toolbar.js\"><\/script><!-- Hupso Share Buttons --><\/div>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[624,25],"tags":[824,715,1629,825],"class_list":["post-3317","post","type-post","status-publish","format-standard","hentry","category-interactive-intelligence","category-comunicati-stampa","tag-caas","tag-gartner-magic-quadrant","tag-interactive-intelligence","tag-visionari"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Interactive Intelligence posizionata come visionaria nel Gartner Magic Quadrant per il Contact Center as a Service in Europa Occidentale - Shin Communication<\/title>\n<meta name=\"description\" content=\"Interactive Intelligence Group Inc. 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